Virtual Office & eStore

An IR organises, controls and monitors their business through the QNet Virtual Office; a continually evolving online office within a secure and stable environment for business transactions, network interaction, business and product trainings, and communication with the company. The QNet eStore is located within the Virtual Office, while the QNet Retail eStore is found through the company’s public website; both feature progressive e-commerce functionalities and intelligent usability, as well as all-you-need-to-know product information pages and multimedia downloads, including multilingual brochures, videos, training presentations, product evaluations, testimonials and more.

IRs can view their genealogy and commission reports, keep track of their transactions, receive important updates and announcements about the business and its products, shop in their own eStore, download valuable Training Tools, and purchase essential Business Tools, all in the one user-friendly, online place. The QNet Virtual Office and eStore are both powered by one of the most secure e-commerce platforms in the industry.

Network Support Group

Network Support Group (NSG) is a team of dedicated individuals, with the priority of living up to the promise of providing consistent first-class customer support and quality services to all QNet IRs and customers. The NSG is committed to C.A.R.E., which represents Commit, Act, Respect, and Empathise.  Defying time and language borders, NSG offers a technologically advanced 24/7 NSG Multilingual Contact Centre, available worldwide with 11 languages provided – English, Arabic, Farsi, Russian, Turkish, Hindi, Tamil, Mandarin, Cantonese, Bahasa Indonesia and Bahasa Melayu, with more to be added.

NSG is represented by localised Network Support Centres (NSC) worldwide, which offer a place for IRs and customers to pick-up their products, seek assistance, enquire about any aspect of QNet, receive corporate training, and utilise the facility for purposes such as Business Opportunity Meetings (BOMs), new IR Orientation Trainings, and much more. English and local languages are spoken in all NSCs, and friendly, productive customer assistance is readily offered.


Logistics

QNet provides reliable global logistics services to its customers. Our Integrated Logistics System, created by QNet Global IT, enables a seamless product fulfilment operation, which ships thousands of products every day to IRs and retail customers who are spread throughout the world.

Our warehouses are supported by an advanced Warehouse Management System that assimilates numerous international distribution centres in Hong Kong, Malaysia and the UAE. Our Logistics System is fully integrated with the Virtual Office of IRs. The Virtual Office is where IRs purchase products and conduct their e-commerce business.

Upon completion of order processing, QNet’s Integrated Logistics System automatically syncs Air WayBill information with the Virtual Office, enabling IRs to track their shipment’s milestones online, in real time, 24 hours a day, from anywhere in the world. Logistics milestones cover step-by-step delivery information from point of pick-up, uplift, depart origin, arrive destination, customs clearance, right up until the product arrives at their door or local QNet office.

QNet also engaged 50 agents and stockist around the globe to help customer almost instant pick-up of their product at their nearest location. QNet pick-up services allow customers to buy online and cross the road to the nearest pick-up location to receive their products minutes after they ordered them.

The QNet Integrated Logistics System is also integrated with various international couriers and QNet’s Network Support Group (NSG). 
 

Business Development

Constantly on the road, the QNet Business Development team enables a market by providing the right infrastructure in terms of operational, administrative, legal and customer service, as well as marketing and communication support.

The Business Development team strive to create a QNet business-friendly environment to assist the IR in growing their business, while supporting the work done by The V by being on the ground to listen to IRs, assist them in their business, spread the importance of adherence to the QNet Policies & Procedures, and direct IRs to the wealth of business support available in local languages, both online and offline.

The QNet Business Development team also helps the company to establish an on-ground presence in regional markets through representative agent offices, to ensure IRs have physical contact with customer and product support. 
 

Corporate Support 

The people behind the marketing, advertising and promotion of QNet materials, the researchers and developers of QNet products, and the people behind the company’s strategy and direction are all highly qualified and experienced professionals. Stringent recruitment standards are in place to ensure the corporate ranks are staffed with talented and motivated experts in their respective fields. These people are familiar with the direct selling industry and work closely with all areas of the business to ensure synergy throughout the company and its network, while maintaining the high-quality resources provided to IRs.